Platform for omni-channel communication center for commercial banks

FrontSphere is a software package that provides an end-to-end solution for all multichannel business interactions with a high volume customer base.

The FrontSphere solution combines CRM, business process management tools and telephony all-in-one; it is seamless requiring no expensive and time consuming integration of separate systems.

FrontSphere is a fusion of three open-source business tools:

At present the FrontSphere platform is operational for the following business processes:

Currently we are developing SaaS solutions for:

FrontSphere has been in commercial operation across 11 time zones, 24 hours a day, 7 days a week since April 2013; it is supporting more than 5 million calls and sms messages per month.

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